payment options: We currently accept PayPal. It is safe and secure, and you do not have to have a PayPal account to use it.
shipping: Our handmade items are shipped via USPS as soon as possible – usually within 1-2 business days, although it can take up to a week. Check each individual item for specific turnaround times. Shipping costs vary depending on weight and you will be shown the shipping cost for your item(s) during the checkout procedure, prior to finalizing your order. We do ship internationally!
packaging: In an attempt to be environmentally conscious, we mostly use envelopes made from recycled materials. But we may also reuse boxes, envelopes and other packaging material. We will make every effort to remove or cover up old labels that may be present. So please do not be alarmed if your packaging looks old… it is!
return policy: Returns are accepted. Because of the nature of our products, items may be returned if they are in the same unused condition that you received them in. We will not accept returns on any items that appear to have been used. Please contact us within 7 business days of receiving your item to make arrangements for a return/exchange/refund (minus original shipping cost). Customer will pay shipping for returned items, unless the items are damaged. If you receive a damaged or faulty item, please let us know immediately and we will rectify the situation at our cost.
cancellations/changes: We understand that sometimes you change your mind about an order. We will do everything we can to accommodate you. In these cases, please contact us as soon as possible. Provided your item has not shipped, we will gladly change or cancel your order for you.
customer privacy & security: We understand that security and privacy are of the utmost importance to you. Our payments are processed securely, and your personal information is used only for order processing. We do not share or sell customer information with anyone.
general customer policy: We are here for you! We are hardworking moms who truly care about providing our customers not only with excellent quality, eco-friendly products, but with the best customer service possible. If you have any questions, comments or opinions, please do not hesitate to share them with us! You can contact us via email at firstname.lastname@example.org, or phone by calling (941) 504-1318. Emails and phone calls will be responded to as soon as possible, generally within one business day.